| Box
6 |
| INTEGRATED
DISPUTE RESOLUTION SCHEME |
| |
| MAS is facilitating
the development of an integrated dispute resolution scheme
for the financial sector. Currently, there are separate
dispute resolution schemes for the banking and insurance
sectors, but there is no similar mechanism for capital
markets. An integrated scheme would benefit consumers
by providing them with the convenience of a one-stop shop
and ensure that consistent processes and procedures are
applied across sectors. Financial institutions can also
reap cost savings through economies of scale. MAS has
set up an Integration Steering Committee to oversee the
transition to an integrated scheme that can simultaneously
address the gap in capital markets. The committee is chaired
by Goh Joon Seng, the current chairman of both the Insurance
Disputes Resolution Organisation and the banking industrys
Consumer Mediation Unit. It also includes representatives
of key consumer groups and industry associations. |
|