Organisational Initiatives

STRATEGIC PLANNING OFFICE

BOX 17
EXTERNAL PERCEPTION SURVEY: THE INDUSTRY’S VIEW OF MAS

MAS commissioned our second External Perception Survey (EPS) in the first quarter of 2005. The EPS aims to measure and track MAS’ reputation, performance and effectiveness as a central bank, regulator and financial sector developer through external stakeholder feedback.

The EPS will involve MAS’ main stakeholders including financial institutions, industry associations and economists. It will seek stakeholders’ feedback on MAS’ overall performance and reputation, as well as our performance when carrying out our core functions in the areas of monetary policy, prudential supervision, market conduct, consumer education, and financial sector development and promotion.

The EPS will also help MAS identify policies, processes and practices where performance could be strengthened and establish a benchmark for monitoring MAS’ progress in external stakeholder perception.