a new service on MAS’ Consumer Issues Website
to help the public lodge complaints against financial
institutions. As a result of the initiative, we
were able to handle and monitor complaints more
efficiently and effectively.
Moving forward, we will be revamping MAS’ websites
to improve signposting and navigation around the
sites, as well as to make it more user-friendly.
This is in line with the Singapore Government’s
effort to standardise the “look and feel” of
all government websites.