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F ORGANISATIONAL INITIATIVES  
  Information Technology Department 92
 
Enhancing Supervision and Payment Systems  
92
 
Promoting International Collaboration – EMEAP  
93
 
Enhancing MAS’ Websites  
93
 
Maintaining a Secure IT Environment  
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  INFORMATION TECHNOLOGY DEPARTMENT

Enhancing MAS’ Websites
 

We introduced a new service on MAS’ Consumer Issues Website to help the public lodge complaints against financial institutions. As a result of the initiative, we were able to handle and monitor complaints more efficiently and effectively.

Moving forward, we will be revamping MAS’ websites to improve signposting and navigation around the sites, as well as to make it more user-friendly. This is in line with the Singapore Government’s effort to standardise the “look and feel” of all government websites.