Monetary Authority of Singapore Annual Report 2012/2013

ENGAGING THE PUBLIC

GENESYS

To enhance MAS’ responsiveness to public enquiries and improve staff productivity, a General Enquiries System (GENESYS) was launched in November 2012.

GENESYS allows MAS to manage all public queries and feedback, received via multiple channels such as emails, letters or feedback forms on a common platform. All correspondences pertaining to a public query are centrally managed and tracked, ensuring that MAS adheres to its service standard when replying to the members of the public who have written in. As a central repository for all queries received by MAS, the system provides MAS with greater insights into the areas of interest to the general public and the profile of the enquirers seeking information from MAS.