Frequently Asked Questions

Q1. Which web browsers can be used to access the MAS Internet website?

Q2. I have been getting this error message "There is no response. The server could be down or is not responding. If you are unable to connect again later, contact the server administrator" or "The page cannot be displayed..." whenever I tried to access certain sections on the site, e.g. "Data Room".

Q3. I am unable to print the content on the site.

Q4. I can print most of the content on the site. However, when I tried printing the tables under the "Facts & Figures", the tables are "chopped" off.

Q5. I seem to be getting outdated information on the site.

If you have any queries, please send them to webmaster@mas.gov.sg

Q1. Which web browsers can be used to access the MAS Internet website?

The recommended browser is IE 5 and above.

Q2. I have been getting this error message "There is no response. The server could be down or is not responding. If you are unable to connect again later, contact the server administrator" or "The Page Cannot be Displayed..." whenever I tried to access certain sections on the site, e.g. "Data Room".

Certain sections of the MAS Internet web site are reside on a secure site that encrypts the data that is transported from our server to your browser.

If you are surfing via a proxy server, please ensure that the Security option for the Proxy configuration is enabled as well. Instructions on how to change your proxy settings are as follows:

For Netscape Communicator browser:

1. Activate Netscape, click on 'Edit' menu and select 'Preferences'.
    
2. Double click on 'Advanced' and select 'Proxies'.
    
3. Click on 'Manual proxy configuration', click 'View'.
    
4. Fill in the proxy settings for 'Security proxy'. The setting should follow that for the 'HTTP proxy' and 'FTP proxy'.
    

For IE 4 and above browser:

1. Activate IE, click on 'View' menu and select 'Internet Options'.
    
2. Select 'Connections' tab and the option for "Access the Internet via a proxy server" should be selected.
    
3. Click on 'Advanced' and check the option for "Use the same proxy server for all protocols".
    
4. Click on 'Help' ans select 'About Internet Explorer'
    
5. Check to ensure that the ciper strength is 128-bit. Click on the 'Update Information' link if the cipher is 56-bit to update your browser to 128-bit cipher strength encryption.

If you are surfing from a machine on your office network and still cannot access the site after the steps above, please check with the computer department at your company whether or not your network is connected to the internet through a firewall, and, if so, does this firewall allow access to secure web sites. Secure (encrypted) web traffic does not go over the "normal" web traffic port, but has its own specific port (port 443).

If you have any questions, please send them to webmaster@mas.gov.sg.

Q3. I am unable to print the content on the site.

In order to print the content of the site, click on the printer-friendly icon on the content page (on the top right-hand side) and then select File->Print from the menu.

Q4. I can print most of the content on the site. However, when I tried printing the tables under the "Facts & Figures", the tables are "chopped" off.

Change the page orientation for your printer setting from "Portrait", to "Landscape".

Q5. I seem to be getting outdated information on the site.

Try refreshing the page by clicking on the "SHIFT" key and the "RELOAD" button on the Netscape browser or "REFRESH" button for the IE browser.