MAS is committed to continually improve our services and processes.

For suggestions on improving MAS' services:

• Write to us via the general enquiries and feedback form to share feedback about MAS' service standards.
• Call the Quality Service Manager at toll-free line 1800-2258128 (Mondays to Fridays, 9am to 7pm, excluding Public Holidays).

To make an enquiry on MAS' policies or any other MAS-related matters:

• Contact us via the general enquiries and feedback form.
• Call us at 62255577 (Monday to Friday, 9am to 7pm, excluding Public Holidays).

We strive to provide helpful information and respond to queries and licensing applications in a timely manner. Learn about the service standards you can expect from us.

You can log in to My Savings Bonds portal to view all your Savings Bonds holdings, track interest payments and compare interest rates. Find out what are the frequently asked questions about buying and redeeming Singapore Savings Bonds (SSB).

For questions on Savings Bonds, SGS bonds, T-bills and MAS bills:

• Write to us at general enquiries and feedback form.
• Call us at 62255577 (Monday to Friday, 9am to 7pm, excluding Public Holidays).

If your questions are related to:

• ATM applications, Supplementary Retirement Scheme (SRS) account or bank account opening, please contact your bank at:
  
  

DBS/POSB	1800-111-1111 customerservice@dbs.com
OCBC	1800-363-3333 OCBC Customer Feedback Form
UOB	1800-222-2121 Customer.service@uobgroup.com

• Central Depository (CDP) account and Savings Bonds holdings, please contact:
  CDP at 65357511 or asksgx@sgx.com .

Financial institutions regulated by MAS have processes to resolve consumer disputes. If you have a dispute with a financial institution, please contact the financial institution directly. You may also refer to our frequently asked questions for more information on how you can resolve your dispute with your financial institution.

As a financial services sector regulator, MAS supervises financial institutions for compliance with MAS’ laws and regulatory instruments. You should only file a report with MAS if you suspect that a financial institution or its representative has committed a regulatory breach or misconduct. 

To report a regulatory breach to MAS, please refer to our frequently asked questions on filing a report with MAS.

MAS advises the public to be alert and wary of unsolicited phone calls, letters, emails, SMSes, WhatsApp and Telegram chats etc. which:

• offer deals that seem too good to be true;
• appear to come from well-known institutions;
• request personal information; or
• give instructions to transfer funds to a third party account.

Such correspondence are typically scams intended to defraud. Please note that MAS does not hold funds belonging to individuals nor collect fees of any nature from the general public. MAS will also not ask members of the public for personal banking information or security login credentials.

If you encounter any suspected scams involving MAS, please DO NOT transfer any funds, and report the matter to MAS via the general enquiries and feedback form.

For impersonation scams involving institutions regulated by MAS or phishing scams, please make a police report via the Police Hotline at 1800-255-0000, or submit it online at www.police.gov.sg/iwitness .

You can submit a whistleblowing report using the Deloitte whistleblowing channel . 

This independent channel seeks to provide reassurance to whistleblowers that they will not be subject to any discrimination, retaliation or harassment.

Alternatively, you can email your concern to MAS@tipoffs.com.sg  that is managed by Deloitte. 

Please write to us at press_officer@mas.gov.sg .