Frequently Asked Questions

  1. 1. I received an SMS informing me that the exchange period will be until 18 November 2019. However, I read from the news that applicants who have opted to exchange their notes at DBS/POSB branches have up to 30 November 2019 to do it. Is the exchange period for the commemorative notes until 18 or 30 November 2019?

    The exchange period at all the banks will run for two weeks, from 4 to 18 November 2019, except for DBS/POSB branches where applicants will have up to 30 November 2019 to make the exchange. This is to avoid long queues from forming as a large number of applicants chose to make their note exchange at DBS/POSB branches.
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  3. 2. Can I exchange more or fewer notes than what I was allotted?

    Please understand that the exact number of notes will be delivered to the bank branches based on the information provided in the application form. You may exchange fewer than the number of notes that you were allotted. After the exchange period for online applicants, remaining notes will be available to the public at the bank branches. Each person may exchange up to 10 notes per transaction, subject to availability.
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  5. 3. I missed the online application deadline. How can I obtain the notes?

    After the exchange period for online applicants, remaining notes will be available to the public at the bank branches. Each person may exchange up to 10 notes per transaction, subject to availability.

    Alternatively, you may consider approaching your friends or relatives who have applied for the notes.
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  7. 4. What do I do if I am unable to visit my selected bank branch during the exchange period? Can I do the exchange after the exchange period?

    You may ask a friend or family member to exchange the notes on your behalf by providing them with a copy of your NRIC or birth certificate. After the exchange period for online applicants, remaining notes will be available to the public at the bank branches. Each person may exchange up to 10 notes per transaction, subject to availability.
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  9. 5. Can I change the location where I can exchange my allocated notes?

    Please understand that the exact number of notes will be delivered to the bank branches based on the information provided in the application form. Hence, you will only be able to exchange for the notes at the branch that you indicated in the application.

    If you are unable to visit that bank branch during the exchange period, you may ask a friend or family member to exchange the notes on your behalf by providing them with a copy of your NRIC or birth certificate.
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  11. 6. Why are the serial numbers of the notes I have exchanged not in running sequence?

    You may find that the notes you exchanged are not in running sequence for the following reasons:

    a. The notes are inspected during the printing process and defective notes are retrieved and replaced with the next available notes.

    b. After the inspection, the notes are packed by automated packing machines, where notes from different inspection batches can be packed together.

    This same inspection and packing process is adopted for the printing of all Singapore currency notes.

  12. 7. Can I get the folders without exchanging for the notes? Can I purchase the folders separately?

    No, a folder is distributed with each note exchanged. These note folders are not for sale.
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  14. 8. Will the banks accept my Singapore Bicentennial $20 notes for deposit?

    Yes, banks will accept the $20 notes for deposit over the counter as it is legal tender. However, you will not be able to deposit it at the cash deposit machines as they are not calibrated to accept these notes, which is a one-time commemorative issue.
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  16. 9. What is the mode of payment at the banks?

    You may pay for the notes exchanged either in cash or deduct directly from your bank account, if you have an account with the bank branch that you selected.
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  18. 10. The note exchange system shows that my allotted notes have been exchanged. However, I did not authorise anyone to collect on my behalf. How did that happen?

  19. One possibility is that one of your family members could have exchanged the notes on your behalf, if they have a copy of your NRIC or birth certificate. Anyone who makes an exchange is required to produce a copy of the applicant’s NRIC or birth certificate for verification. We suggest you check with your family members. You can contact MAS at https://www.mas.gov.sg/feedback/ or 6225 5577 if you require further assistance.
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  21. 11. I submitted an online application but did not receive an SMS informing me of my notes allotment. What should I do?

    You may contact MAS at https://www.mas.gov.sg/feedback/ or 6225 5577 to check on the status of your application.
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  23. 12. I have received the SMS on my notes allotment. However, the bank branch for exchange/quantity allocated is different from my application . Why?

    You may contact MAS at https://www.mas.gov.sg/feedback/ or 6225 5577 to check on the status of your application.
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  25. 13. I read from the news that only 1.8 million notes were allotted and the remaining notes not allotted will be available for public to exchange after the exchange period for online applicants. Why can’t we do the exchange for the excess notes earlier?

    The exchange period is to give priority to successful applicants who were allotted the notes, to better manage the crowd at the bank branches.
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  27. 14. Will there be a third batch of the Singapore Bicentennial $20 notes?

    No. The $20 note is issued to commemorate the Singapore Bicentennial, which will end on 31 December 2019.
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