Frequently Asked Questions
- 1. What do I do if I change my mind after submitting the application, e.g. I wish to apply for fewer notes or I wish to exchange the notes at a different branch?
You may submit another application, provided that it is within the application period. The most recent application will prevail. Please check and confirm the information provided on the application form before submitting it.
- 2. What do I do if I do not receive an SMS after submitting the application?
It is possible that you have entered your mobile number wrongly. If you do not receive an SMS after submitting the application, you may submit another application provided that the new application is within the application period. The most recent application will prevail. Please check and confirm the information provided on the application form before submitting it.
- 3. What do I do if I receive an SMS even though I did not submit an application?
It is possible that another applicant may have submitted your mobile number by mistake. Please contact us at to report these instances.
- 4. I received an SMS after submitting my form. Does this mean I have been allocated the notes? What do I do if I do not receive an allocation SMS by 3 November 2019?
Successful applicants will receive two SMS messages.
The first SMS, which should arrive immediately after you submit your application, is to confirm that your pre-order application has been successfully submitted.
If you are successfully allocated notes, you will receive a second SMS notification with the exchange details and instructions (how many notes allocated, bank branch to exchange and present NRIC/Birth certificate for verification) by 3 November 2019. Unsuccessful applicants will only receive the first SMS notification.
- 5. What do I do if I have been allocated some notes, but I want more or fewer notes?
Please understand that the exact number of notes will be delivered to the bank branches based on the information provided in the application form. Hence, you will only be able to exchange for more notes if there is excess after the online application exercise.
You may exchange fewer than the number of notes that you were allotted. Remaining notes at the banks that are not exchanged within the stipulated exchange period will be made available for the general public to exchange.
- 6. What do I do if I have been allocated the note, but I am unable to visit a bank branch during the exchange period?
You may ask a friend or family member to exchange the note on your behalf by providing them with a copy of your NRIC or birth certificate.
- 7. What do I do if I have been allocated the note, but I wish to change the location where I can exchange the note?
Please understand that the exact number of notes will be delivered to the bank branches based on the information provided in the application form. Hence, you will only be able to exchange for the note at the branch that you indicated in the application. If you are unable to visit that bank branch during the exchange period, please see FAQ 6.
- 8. If I applied earlier or for a larger quantity of notes, will it increase my chances during note allotment?
No, it doesn’t. If there are sufficient notes, you will be allocated the notes you asked for. In the event of an over-subscription, priority will be given to applicants of the Pioneer/Merdeka Generation to be allocated at least one note. Remaining applicants will be allotted via an electronic system so that as many applicants as possible will be able to exchange at least one note.
- 9. If my number is on the Do Not Call (DNC) list/registry, will I be able to receive calls/SMS notifications on the application?
Yes, SMS notifications will be sent to you to acknowledge your application and to inform you on the allocated quantity of notes if your application is successful even if your number is on the DNC list.
- 10. With the latest advisory guidelines on the Personal Data Protection Act for NRIC, why do we have to provide our full NRIC for the pre-order application?
The full NRIC number is required as it is a unique identifier in the electronic note allotment process to determine applicants’ eligibility. It facilitates allocation in the event of an over-subscription. It will also be used during note exchange to prevent multiple collections at banks.
- 11. Will the data I have provided be used for any other purposes?
No, the data collected is for the purposes of (i) electronic allotment of the notes, (ii) acknowledging the submission of the application, (iii) informing you of the outcome of the application, (iv) the exchange of the notes, and (v) any other purpose reasonably related to the above. All the data collected from the pre-order applications will be stored in GovTech’s encrypted server. The data will be destroyed upon completion of distribution of the notes.
- 12. Will there be a third batch of the notes?
- 13. Can I get the folders without exchanging for the notes? Can I purchase the folders separately?
No, a folder is distributed with each note exchange. The note folders are not for sale.
- 14. Will the banks accept my $20 note for deposit?
Yes, banks will accept the $20 note as it is of legal tender.