SGQR: For Consumers

Learn safety practices that you should take to protect yourself, and how to resolve QR payment issues or to report fraud.

Benefits of SGQR

Safety Practices

Some safety practices that consumers should take to protect themselves include: 

  • Use the correct payment apps to make payments, from the time you scan the SGQR code. 
  • Check that the merchant name displayed on their payment app matches the merchant name displayed above the SGQR label after scanning the SGQR code. 
  • Look out for an almost immediate payment notification after successful payment. Similarly, merchants should receive a notification as well. 

Payment providers have in-built security features into their apps to help detect and prevent fraud payments to fake merchants.

How to resolve QR payment issues or to report fraud

File an incident report within your payment app if you encounter any issues with payments made using SGQR. 
Your payment service provider may allow partial refunds or cancellations for wrong transactions 
Should you suspect fraud, immediately report this to the relevant payment provider or bank.