Media Releases
Published Date: 13 February 2018

Guidelines to Protect Users of Electronic Payments

Singapore, 13 February 2018… The Monetary Authority of Singapore (MAS) today launched a public consultation on proposed guidelines to protect users of electronic payments (“e-payments”).  The proposed E-payments User Protection Guidelines aim to encourage wider adoption of e-payments by setting standards on the responsibilities of financial institutions1 and e-payment users2.

2.     Under the new Guidelines, individuals and micro-enterprises3 who hold e-payment accounts can expect financial institutions to provide timely notifications of all e-payment transactions. Financial institutions will be expected to set clear resolution processes for unauthorised or erroneous payment transactions. The Guidelines also set out the responsibilities of e-payments users, including good security practices they should adopt to protect their passwords and e-payment accounts.

3.     MAS Deputy Managing Director, Ms Jacqueline Loh said, “MAS hopes that these guidelines will help to make e-payments simpler and more secure, and give individuals and micro-enterprises more confidence to adopt and integrate e-payments into their daily activities.”

4.     The public consultation will run from 13 February to 16 March 2018. Copies of the public consultation paper and policy highlights document are available on the MAS website. MAS invites e-payment users, financial institutions, and businesses to give feedback on the proposed guidelines.



1 Any bank, non-bank credit card issuer, finance company or holder of a widely-accepted stored value facility. The four approved widely-accepted stored value facilities are “EZ-Link Card”, “NETS CashCard”, “NETS FlashPay”, and “CapitaVoucher”. More details can be found here.
2 E-payment users refer to holders and users of e-payment accounts.
3 Defined as “Any business employing fewer than 10 persons or with annual turnover of no more than S$1 million”.