2 FIs can have more staff return to their work premises to meet their customer, business and operational needs, even as those who can work effectively from home should continue to do so. Branches and customer service locations that had remained closed during Phase One will progressively re-open. FIs will also be permitted to resume in-person meetings with their customers on an appointment basis, at their business premises or elsewhere. In doing so, FIs must ensure that they implement all necessary Safe Management measures including wearing of masks, practising safe distancing, and using SafeEntryFor meetings at places without SafeEntry, FIs should maintain a record of the meetings to facilitate contact tracing..
3 Even as customers of FIs will have expanded access to in-person services, the Monetary Authority of Singapore (MAS) strongly encourages FIs and their customers to continue using digital financial services and e-payments as much as possible.
4 The financial industry has continued to provide a high level of service to its customers throughout the Circuit Breaker period and the Phase One re-opening, through agile adjustments to work processes and the pervasive deployment of digital solutions. Reflecting Singapore’s role as a leading international financial centre in Asia, FIs continued to operate their wholesale and international businesses normally even as the large majority of their staff worked from home. MAS will continue to work with FIs to enhance their ability to operate in a pandemic and remain resilient against any resurgence of COVID-19 infections.