Media Releases
Published Date: 07 February 2022

MAS Imposes Additional Capital Requirement on DBS Bank for Disruption of Digital Banking Services

Singapore, 7 February 2022... The Monetary Authority of Singapore (MAS) has imposed on DBS Bank Ltd (DBS Bank) an additional capital requirement following the widespread unavailability of DBS Bank’s digital banking services during 23-25 November 2021. MAS has required DBS Bank to apply a multiplier of 1.5 times to its risk-weighted assets for operational risk. This translates to an additional amount of approximately S$930 million in regulatory capital (based on reported financial statements as at 30 September 2021).This is four times higher than the amount for a similar disruption of digital banking services in DBS in 2010, when MAS had applied a multiplier of 1.2 times to DBS’ operational risk weighted assets, equivalent to approximately S$230 million in additional regulatory capital.

2 MAS noted deficiencies in DBS Bank’s incident management and recovery procedures to restore its digital banking services to a normal state, resulting in the prolonged duration of the disruption.  

3 MAS has directed DBS Bank to appoint an independent expert to conduct a comprehensive review of the incident, including the bank’s recovery actions. The independent review is also required to assess how a similar incident can be prevented in future. DBS Bank must rectify all shortcomings identified from the review and implement measures to ensure that any future disruption to its digital banking services is resolved quickly and adequately. The additional capital requirement will be reviewed when MAS is satisfied that DBS Bank has addressed the identified shortcomings.

4 Mr Marcus Lim, Assistant Managing Director (Banking and Insurance), MAS, said, “MAS requires financial institutions to have robust controls and processes to ensure the reliability and resilience of their IT systems and the continuous delivery of essential financial services to their customers. MAS will take appropriate supervisory action against any financial institution that falls short of our regulatory expectations.”