Published Date: 21 February 2008

Proposed Guidelines on Fair Dealing - Board and Senior Management Responsibility for Delivering Fair Dealing Outcomes to Consumers

Proposed guidance for Board and Senior Management on the implementation of fair dealing outcomes to customers. The fair dealing outcomes include ensuring that consumers receive clear, relevant and timely information to make informed financial decisions and that financial institutions handle complaints in an independent, effective and prompt manner.
Consultation Number:
P001 - 2008
Start Date:
21 February 2008
Closing Date:
21 May 2008
This consultation is closed.