Consultations
 Published Date: 26 August 2019

Consultation Paper on Revised Biannual Report and Implementation Timeline for Complaints Handling and Resolution Regulations

Consultation on the revised biannual report and proposed implementation timeline under the proposed Complaints Handling and Resolution Regulations.
Start Date:
26 August 2019
Closing Date:
30 September 2019
MAS Response Date:
11 March 2021
Response date: 11 Mar 2021
Responded
The consultation response was published on 11 March 2021.

Response

VIEW DOCUMENT
Biannual report form

Consultation Paper

VIEW DOCUMENT Consultation Paper on Revised Biannual Report and Implementation Timeline for Complaints Handling and Resolution Regulations (502.2 KB)
In line with MAS’ initiative to collect regulatory returns form financial institutions in machine-readable formats and at a greater level of granularity, the proposed format of the biannual report has been revised to adhere to the new data collection standards. MAS is also seeking comments on the proposed implementation timeline for data submission.

Additional Documents