Monographs/Information Papers
Information Paper on Complaints Management Practices
MAS conducted thematic inspections of the complaints management practices of selected banks and insurers. The inspections assessed how the institutions have implemented measures to achieve fair dealing outcomes in the handling of retail customer complaints. The information paper sets out MAS’ key observations from the inspections, including sound practices and areas where the institutions should strengthen their complaints management frameworks.
Resources:
Related Publications
-
Monographs/Information PapersPublished Date: 07 October 2026
Enforcement Report 2025/2026
The MAS Enforcement Report 2025/2026 covers the period between 1 January 2025 and 30 June 2026, highlighting key enforcement outcomes alongside broader efforts to uphold fair and orderly financial markets, deter misconduct, and protect consumers and investors.
-
Monographs/Information PapersPublished Date: 11 September 2026
MAS' Approach to Resolution of Financial Institutions in Singapore
This Monograph explains MAS’ role as resolution authority and approach towards resolving financial institutions under MAS’ purview.
-
Monographs/Information PapersPublished Date: 12 August 2026
Information Paper on Culture Capabilities for Effective Remediation and Sustainable Change
The information paper sets out supervisory observations on four culture capabilities that have been associated with more effective remediation of serious risk events and lower likelihood of recurrence. The capabilities can also be applied pre-emptively before risk events occur.