Guidelines
Last Revised Date: 03 January 2008

Market Conduct and Service Standards for Direct General Insurers [ID 1/03]

Guidelines on market conduct and service standards for direct general insurers as product providers of insurance policies.

These guidelines apply to all direct general insurers writing personal general insurance products, except marine mutual insurers and financial guarantee insurers. 

It sets out the standards of conduct expected of direct general insurers as product providers of insurance policies. It also explains the importance of an industry code of practice in enhancing transparency, fair treatment and clear communication to the public.