Requirements and best practices for insurers, insurance brokers, financial advisers and their representatives or broking staff on the disclosure and advisory process for accident and health insurance products.
Market Conduct and Service Standards for Direct General Insurers [ID 1/03]
These guidelines apply to all direct general insurers writing personal general insurance products, except marine mutual insurers and financial guarantee insurers.
It sets out the standards of conduct expected of direct general insurers as product providers of insurance policies. It also explains the importance of an industry code of practice in enhancing transparency, fair treatment and clear communication to the public.