Last Revised Date: 30 May 2024

Consultation Paper on Revisions to Guidelines on Fair Dealing – Board and Senior Management Responsibilities for Delivering Fair Dealing Outcomes to Customers

MAS is proposing amendments to the Guidelines on Fair Dealing. The amendments will widen the scope of application to include all products and services offered by financial institutions to their customers, and incorporate key principles and guidance on the fair treatment of customers at various stages of the customer journey.
Consultation Number:
P013 - 2022
Start Date:
14 December 2022
Closing Date:
08 February 2023
MAS Response Date:
30 May 2024
Response date: 30 May 2024
The consultation response was published on 30 May 2024.