Guidelines
Guidelines on Shared Responsibility Framework
These Guidelines set out the roles and accountabilities of consumers, responsible financial institutions and responsible telecommunications companies under the Shared Responsibility Framework (SRF). The Guidelines clarify the allocation of responsibility for losses arising from a defined scope of phishing scams under the SRF, and the operational workflow for consumers to report such scams.
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Guidelines on Shared Responsibility Framework
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GuidelinesLast Revised Date: 25 October 2024
E-Payments User Protection Guidelines
Guidelines on responsible financial institution that issues or operates a protected account, as well as duties of account holders and account users of protected accounts.
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Media ReleasesPublished Date: 24 October 2024
MAS and IMDA Announce Implementation of Shared Responsibility Framework from 16 December 2024
MAS and IMDA announced that the Shared Responsibility Framework for phishing scams, which was published for consultation on 25 October 2023, will be implemented on 16 December 2024.
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Parliamentary RepliesPublished Date: 02 April 2024
Oral reply to Parliamentary Question on Shared Responsibility Framework and Money Lock
Oral reply to Parliamentary Question on Shared Responsibility Framework and Money Lock
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Media ReleasesPublished Date: 25 October 2023
MAS and IMDA Consult on Shared Responsibility Framework for Phishing Scams
The Shared Responsibility Framework assigns financial institutions and telecommunication companies relevant duties to mitigate phishing scams, and requires payouts to affected scam victims where these duties are breached.
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ConsultationsPublished Date: 25 October 2023
Consultation Paper on Proposed Shared Responsibility Framework
This consultation sets out a proposed Shared Responsibility Framework (SRF) for sharing responsibility for scam losses amongst financial institutions (FIs), telecommunication operators (Telcos) and consumers. The Monetary Authority of Singapore and Infocomm Media Development Authority invite comments from industry...
- Consultation number:
- P016 - 2023
- Start date:
- 25 October 2023
- Closing date:
- 20 December 2023
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ConsultationsPublished Date: 25 October 2023
Consultation Paper on Proposed Enhancements to the E-Payments User Protection Guidelines
The Monetary Authority of Singapore is seeking comments from industry stakeholders and members of the public on proposed enhancements to the E-Payments User Protection Guidelines, to uplift standards of anti-scam controls across the financial sector and place a greater emphasis on consumer vigilance and responsibility.
- Consultation number:
- P017 - 2023
- Start date:
- 25 October 2023
- Closing date:
- 20 December 2023
- MAS response date:
- 24 October 2024
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Parliamentary RepliesPublished Date: 18 September 2023
Reply to Adjournment Motion on “Losses from Scams and Malware Fraud: Doing Right by Bank Customers” by Mr Alvin Tan, Minister of State, Ministry of Trade and Industry and Ministry of Culture, Community and Youth, and Board member of MAS, on behalf of Mr Lawrence Wong, Deputy Prime Minister and Minister for Finance, and Chairman of MAS, on 18 September 2023
Reply to Adjournment Motion on “Losses from Scams and Malware Fraud: Doing Right by Bank Customers” by Mr Alvin Tan, Minister of State, Ministry of Trade and Industry and Ministry of Culture, Community and Youth, and Board member of MAS, on behalf of Mr Lawrence Wong, Deputy Prime Minister and Minister for Finance, and Chairman of MAS, on 18 September 2023