MAS conducted thematic inspections of the complaints management practices of selected banks and insurers. The inspections assessed how the institutions have implemented measures to achieve fair dealing outcomes in the handling of retail customer complaints. The information paper sets out MAS’ key observations from the inspections, including sound practices and areas where the institutions should strengthen their complaints management frameworks.

The MAS Enforcement Report 2025/2026 covers the period between 1 January 2025 and 30 June 2026, highlighting key enforcement outcomes alongside broader efforts to uphold fair and orderly financial markets, deter misconduct, and protect consumers and investors.

This Monograph explains MAS’ role as resolution authority and approach towards resolving financial institutions under MAS’ purview.